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I pasted the code into my GoHighLevel (GHL) account, but I can’t see the GIF or image. Why?

I pasted the code into my GoHighLevel (GHL) account, but I can’t see the GIF or image. Why?

This question is about troubleshooting why the Vinna video or GIF doesn’t appear when using GoHighLevel (GHL).

Eli avatar
Written by Eli
Updated over a month ago

Different software handles preview functions in different ways.

To properly test your snippet, replace both {{email}} variables in the code with an actual lead email from your video project, then send a test email to yourself.

If the snippet was copied correctly and the video project is properly generated, the GIF or image should display as expected.

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