FAQs
Answers to frequently asked questions.
Does Vinna integrate with N8N?Does Vinna integrate to...?
How can I cancel my subscription?How to cancel your active subscription in Vinna.
How do I add LinkedIn profiles as the background in Vinna?How to use the prospects LinkedIn profiles as the personalized background.
Why isn't the link working when I try to upgrade my plan?How to fix the link issue when switching plans.
Why are some of my generated videos missing the website background and showing as failed?Why there can be issues with website and LinkedIn backgrounds.
Why am I getting an "Aborted Upload" error when trying to upload a video?Why you might have issues with uploading videos to Vinna.
Can I get an extra month without renewing my subscription if I haven't used my Vinna credits yet?Have many credits left over, read this.
Why isn’t the GIF showing in the preview of my sending software?Why the preview feature does not show the GIF from Vinna.
Can I pause my Vinna subscription?Do you want to pause your campaigns, read this.
How many minutes of video does one credit cover?Quick explanation of our credit system.
Can I exchange my services for free Vinna credits?Do you want to trade your service for Vinna, read this.
Can I add new leads to a campaign that has already launched?Frequent question regarding adding new leads to existing campaigns.
Can I use more than one personalized background in the same video?Vinna allows only one personalized background per video.
Can I send a landing page link via email for someone to preview?This is about whether you can share a Vinna-generated landing page via a direct link.
Does Vinna’s API connect directly to Clay?This question concerns API compatibility between Vinna and Clay.
Do you offer free trials?This question is about whether Vinna provides a free trial before purchasing.
Why doesn’t my custom domain show up in preview mode?This question is about why the preview snippet in Vinna shows a different domain than the user’s custom domain.
I entered the wrong email when signing up. How do I access my account?This is about what to do if you accidentally used the wrong email address when creating your Vinna account.
Do I have to use Vinna’s landing pages, or can I create my own?This question is about whether users are required to use Vinna’s pre-made landing pages or if they can customize their own.
I accidentally used a shortcode in a video project that is no longer active. Now I can’t reuse it—how can I fix this?This question concerns reusing shortcodes after they have been used and removed from a project.
How do I duplicate a campaign to use different snippets for cold and warm leads?This question refers to the recommendation on Skool to use two snippets for cold and warm leads and how to duplicate a campaign for that purpose.
Can I adjust the mobile version separately from the desktop version?This is about whether users can customize the mobile layout independently of the desktop layout in Vinna’s editor.
If I delete or change something in mobile mode, will it also change in desktop mode?This question is about whether changes made in mobile mode affect the desktop version as well.
How do I automatically send new leads from GoHighLevel (GHL) to Vinna to receive video landing pages via email?This question is about integrating GoHighLevel (GHL) with Vinna to automate lead processing and video email delivery.
Does Vinna support custom webhooks?This question is about whether Vinna provides custom webhooks for integrations.
Can I move or resize the face-cam bubble in my videos?This is about whether users can customize the placement, size, or design of the face-cam bubble in Vinna videos.
How do I add a custom domain to my Vinna account?This question is about setting up a custom domain for personalized landing pages.
Can I export a list of everyone who clicked on my link?This is about retrieving data on users who have clicked a Vinna-generated link for targeted follow-ups.
Can I add a chatbot to Vinna?This question is about whether users can embed a chatbot on their Vinna-generated landing pages.
Does the Starter plan include API access for integrations?This is about whether users on the Starter plan can use Vinna’s API to connect with other tools.
Can I connect Vinna’s API to Clay on the Starter plan?This question is about whether users on the Starter plan can integrate with Clay using Vinna’s API.
How do I integrate Vinna with my sending software (e.g., Instantly.ai, Smartlead.ai, Lemlist)?This question is about how to connect Vinna with various email-sending platforms.
Can I embed Vinna videos on my own domain and landing page?This question is about whether users can host their Vinna-generated videos on their own website instead of Vinna’s landing pages.
Can Vinna visit multiple URLs in the same video, such as a website and an Instagram profile?This question is about whether users can have multiple personalized backgrounds from different URLs in one video.
How do I add new leads to an existing audience?This question is about how to update an audience list by adding more leads to it.
How can I change the text color and font on my landing page?This is about how to customize text styling on a Vinna-generated landing page.
How do I optimize my landing page for mobile without affecting the desktop version?This question is about making mobile-specific design changes without altering the desktop layout.
Can you give me advice on what content to include in my videos?This question is about getting guidance on what type of content to create for personalized video outreach.
Can I add my Meta Pixel or Google Tag to my landing pages?This question is about tracking conversions and visitor activity by adding Meta Pixel or Google Tag Manager to Vinna landing pages.
Why does my landing page only show Oskar’s Calendly, and how do I change it to mine?This is about how to replace the default Calendly link on a Vinna landing page with a personal one.
Can I edit my landing page in HTML mode and add custom code?This question is about whether users can customize their landing pages beyond the built-in editor by modifying HTML directly.
I added the snippet code in my email sequence, but I don’t see the video or GIF. Why?This is about troubleshooting issues where the Vinna video or GIF doesn't appear in email previews.
I pasted the code into my GoHighLevel (GHL) account, but I can’t see the GIF or image. Why?This question is about troubleshooting why the Vinna video or GIF doesn’t appear when using GoHighLevel (GHL).
What do you recommend for recording the face-cam video?This is about the best tool for recording high-quality face-cam videos for Vinna.
How do I generate and send a video on demand after a lead replies to my message?This question is about automating video generation and sending after a lead responds to outreach.
Do my credits roll over to the next month?This is about whether unused Vinna credits carry over if not used within a billing cycle.
How do I make my landing page mobile responsive?This question is about ensuring a Vinna landing page is properly optimized for mobile devices.
Can Vinna screen record a prospect's YouTube channel instead of their website?This question is about whether Vinna can capture a YouTube channel as a personalized video background instead of a standard website.
Do you offer a money-back guarantee?This question is about whether users can request a refund if they are unhappy with Vinna.
Is there a minimum contract or commitment, or can I cancel at any time?This is about whether users are locked into a contract or can cancel freely.
Is there an option to turn off auto-scrolling?This question is about whether users can disable the auto-scrolling feature in Vinna videos.
How do I change my domain to a custom domain?This is about how users can replace Vinna’s default domain with their own custom domain.
How do I check which Vinna plan I’m on?This question is about where to find your current subscription details in the Vinna app.
How do I update my credit card on file?This is about how users can change their payment method for their Vinna subscription.
Does Vinna offer voice cloning?This question is about whether Vinna has a voice cloning feature for personalized videos.
If I downgrade my plan, will I still have access to my previously generated videos?This is about whether users will lose access to their videos if they switch to a lower-tier plan.
If I generate multiple variations of a video, will I be charged credits for A/B testing?This question is about whether Vinna deducts credits for generating different versions of a video for testing purposes.
Where can I get advice on improving my outreach and reply rates?This is about whether Vinna provides resources to help users improve their cold outreach strategies.
Why can’t I publish my landing page?This question is about troubleshooting issues that prevent a landing page from being published.
Can I see a demo of your platform?This question is about where to watch a Vinna demo or request a live demo call.
How do I add a YouTube video to my landing page?This question is about embedding a YouTube video into a Vinna-generated landing page.
Can Vinna integrate with Instagram?This is about whether users can send Vinna-generated videos through Instagram DMs.
Do Vinna videos work on all browsers and devices?This question is about Vinna’s compatibility with different devices and web browsers.
Does Vinna detect duplicate entries when I upload my audience?This question is about whether the system automatically removes duplicate contacts during the audience upload process.
Will my video and landing page stay active after my subscription ends?This question is about whether videos and landing pages remain accessible after canceling a Vinna subscription.
How do I add my calendar to my landing page?This is about embedding a scheduling tool (like Calendly) on a Vinna-generated landing page.
What software does Vinna integrate with?The list of tools that Vinna AI integrates to:
Why does Vinna track open rates? Doesn’t that hurt deliverability?This question is about whether tracking open rates negatively impacts email deliverability.
Is there a step-by-step guide to using Vinna?This question is about whether Vinna provides tutorials or onboarding resources for new users.
How do I add the code snippet to Lemlist?This is about embedding Vinna’s video snippet into a Lemlist email sequence.
Will the video still appear as a GIF on LinkedIn if I send it through an automation software?This question is about whether Vinna videos display correctly when sent via LinkedIn automation tools.
Does Vinna work with LinkedIn profiles?This is about whether Vinna can personalize videos using LinkedIn profile data.
How do I make my landing page look good and responsive on mobile, tablet, AND desktop?This is about optimizing a Vinna landing page to look great across all devices.
How does Vinna’s credit system work?This question is about how credits are used for generating videos in Vinna.
How do I add my own GIFs or videos to Vinna?This question is about embedding custom media like GIFs and videos on a Vinna landing page.
I just bought Vinna but can't log in?A frequent issue we have when people can't log in after subscribing.
I've run out of credits, can I buy more?Do you want more credits without upgrading plan, read this.
I upgraded my plan, but my credits aren't showing correctly?Issues with upgrading plan but the credits stay the same.
Why did my videos fail to generate?General video generation issues often occurs, here's why.
If a video fails, do you still charge a credit?If you are wondering about our credit system when a video fails to generate, read this.
Is the Vinna support chat available on weekends?Availability of our support desk on weekends and in general.