There are different types of failed generations:
Website failed
Recording fail
Landing page failure
Video failure
In most cases, it is the website that fails to be recorded. In this case, it says 'Website Failed' under the status column in the video project.
If the recording totally fails, it says so under the same column in the video project. In this case, it is most of the time due to third-party server issues and you have to reach out to us so we can help you out with this.
If you can't figure it out, feel free to reach out to us and we can help you out!